Questions: We’re currently experiencing extremely high call volumes. Please don’t call or message unless you’re travelling in the next 7 days so we can help those needing urgent assistance first and those who are currently in resort.
Balance Payments: Please do not worry, all balance payments have been suspended. If your balance is due, do not worry your booking will not be cancelled (unless you cancel it below).
Cancellation Terms: To view the cancellation terms, specific to your booking, please view your Holiday Planner and click the 'Cancellation Terms' link next to the payments you have made. You can also view if your booking can be changed to a later date.
Cancellation: If you wish to cancel your reservation, please do not email or call, you can do this via your Holiday Planner